Terms of Service
Effective September 2, 2026 · Draft for counsel review
1. The service
Nightshift (“the Service”), operated by [COMPANY LEGAL NAME] (“we,” “us”), is software that helps law firms (“Customers”) manage inbound client inquiries: it receives messages across channels the Customer connects, uses artificial intelligence to extract a structured summary and draft a proposed reply, and presents both to the Customer's staff for human review. The Service sends no communication to any prospective client except as explicitly approved by a person at the Customer firm.
2. Not a law firm; no legal advice
We are not a law firm, and the Service does not provide legal advice — to Customers or to any person who contacts a Customer through it. AI-generated summaries, scores, drafts, and deadline calculations are administrative aids for the Customer's own professional judgment. In particular: statute-of-limitations information is computed from a general reference table that the Customer's attorney must independently verify against current law before enabling, and it ignores exceptions (including discovery rules, tolling, and notice-of-claim deadlines) that only an attorney can evaluate. The Customer is solely responsible for compliance with its professional-responsibility obligations, including advertising and solicitation rules, conflict checking, and deadline management.
3. Accounts
You must provide accurate information, keep credentials confidential, and be authorized to act for the firm you register. You are responsible for activity under your firm's accounts. We may suspend accounts that violate these terms or create risk for the Service or others.
4. Customer data and inquiries
Messages from prospective clients, extracted case files, and firm configuration are the Customer's data. We process them only to provide the Service, including transmission to the subprocessors listed in our Privacy Policy (AI model provider, telephony, email, payments). We claim no ownership and do not use Customer data to train AI models.
5. Fees and trial
The Service starts with a free trial; continued use requires a paid subscription billed through Stripe. Fees are charged in advance on a recurring basis, are non-refundable except as required by law, and may change with at least 30 days' notice effective at your next renewal. Taxes are your responsibility. If payment fails, we may pause outbound sending after a grace period; your data remains accessible.
6. Acceptable use
No unlawful use; no sending spam or communications that violate telemarketing, bar-solicitation, or consent rules; no attempts to breach tenant isolation or probe the Service's security; no reselling without our written agreement. The Customer is responsible for having any consent required to text or email the people who contact it.
7. Disclaimers
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI OUTPUT MAY BE INCOMPLETE OR WRONG; HUMAN REVIEW IS A CONDITION OF USE, NOT A COURTESY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
8. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUES. OUR AGGREGATE LIABILITY ARISING OUT OF THE SERVICE IS LIMITED TO THE FEES PAID BY THE CUSTOMER IN THE TWELVE MONTHS BEFORE THE CLAIM. NOTHING HERE LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.
9. Termination
You may cancel any time from Settings → Billing; access continues through the paid period. Upon written request within 30 days of termination we will provide an export of your firm's data, after which we may delete it per our retention schedule.
10. General
These terms are governed by the laws of [STATE], excluding conflicts rules, with exclusive venue in [COUNTY, STATE]. We may update these terms with notice; changes take effect at your next renewal or 30 days after notice, whichever is later. Contact: [SUPPORT EMAIL].